Information
SHIPPING POLICY

Shipping Overview

At SneakVibe, we take pride in delivering premium footwear collections to your doorstep with care and efficiency. Every order is meticulously processed, packed, and dispatched from our fulfillment centers to ensure your items arrive in pristine condition. Whether you're seeking performance-driven designs, sustainable fashion statements, or timeless urban styles, our shipping team handles each package with the attention it deserves. Orders are typically processed within 1-2 business days, excluding weekends and holidays.

Shipping Timeframe

Processing times may vary based on order volume and product availability. Once dispatched, domestic shipments usually arrive within 3-7 business days, while international deliveries may take 10-20 business days depending on destination and customs clearance. Note that unforeseen circumstances like weather disruptions or carrier delays may occasionally extend these estimates. Rest assured, we prioritize swift handling to minimize wait times.

Shipping Costs

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

Seasonal promotions may include expedited shipping options – check our homepage for limited-time offers.

Shipping Regions

Currently, we ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with customs restrictions may be excluded. During checkout, our system will automatically verify your address eligibility. For specific inquiries about your region, please contact [email protected] before placing your order.

Order Tracking

Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. Click the tracking link to monitor your package's journey in real-time. For consolidated orders with multiple items, some tracking updates may appear sequentially as different components are processed. If you haven't received tracking information within 48 hours of your order confirmation, please check your spam folder or contact our support team.

Delayed or Lost Shipments

While we strive for seamless deliveries, occasional delays may occur due to carrier logistics or customs inspections. If your package hasn't arrived within 5 business days of the estimated delivery date, please first check the tracking status for updates. For unresolved cases, contact our customer service at [email protected] with your order number and shipping details. We'll investigate promptly and either reship your items or process a refund if the package is confirmed lost.

Customs & Import Duties

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and vary based on product value and category. We cannot predict or control these costs, nor can we declare packages as gifts to avoid fees. For accurate estimates, please consult your local customs office before ordering. Note that refusal to pay these charges may result in package return or abandonment, with associated costs deducted from any refund.
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Classic & Contemporary Footwear | Luxury Steps Emporium
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