At Sneakvibe, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read the following information carefully before initiating any request.
You may cancel your order at any time before it has been shipped for processing. To cancel an order, please contact our customer service team immediately. Once your cancellation request is verified, we will process a full refund to your original payment method within 3-5 business days. Please note that orders already in transit cannot be canceled, and you will need to follow our standard return process after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or refusal of the return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. All returned items must include this RMA number clearly marked on the outside of the package. We recommend using a trackable shipping service for your return, as we cannot be responsible for items lost in transit.
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable, and you will be responsible for return shipping charges unless the return is due to our error (e.g., wrong item shipped or defective product).
Some banks and credit card companies may require additional time to process and post the refund to your account. This processing time is beyond our control, and we appreciate your patience during this period.
If you haven't received your refund within the specified timeframe, please first check your bank account or contact your credit card company, as processing times may vary. If you've completed these steps and still have not received your refund, please contact us immediately at the information provided below. We will investigate the matter and work with the payment processor to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Sneakvibe
Address: 3569 Tator Patch Road, Chicago, Illinois
E-Mail: [email protected]
Phone: +1773-499-0173
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM CST, to assist you with any questions or concerns regarding your order.
